FAQs
Frequently Asked Questions:
Do you ship to countries outside the UK and Ireland?
No, we currently only ship to the the United Kingdom and Ireland.
How much does shipping cost?
Shipping is completely free for all orders to the the UK and Ireland. There are no hidden fees.
How long will it take to receive my order?
Order Cut-Off Time: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
Handling Time: 1 – 3 business days (Monday – Friday)
Transit Time (UK & Ireland): 5 – 7 business days (Monday – Friday)
Estimated Total Delivery Time: 6 – 10 business days
Can I track my order?
Yes! Once your order ships, you will receive an email with a tracking number and a link to follow your parcel’s journey.
What currency are your prices listed in?
All prices on our website and checkout are shown in British Pound (GBP £).
Can I change or cancel my order after placing it?
Orders are processed immediately, so changes or cancellations are not guaranteed. If you made a mistake, please contact us as soon as possible at: contact@boutique-elegance.uk
Do you deliver on weekends or public holidays?
Our warehouse is closed on weekends and public holidays. Orders placed during these times will be processed the next business day.
What happens if my package is returned due to the wrong address?
If your package is returned to us, we’ll reach out to you to arrange reshipment or a refund, excluding return shipping costs.
Which courier services do you use?
We partner with reliable couriers like , or similar services to ensure fast and trackable delivery.
How can I contact your customer service?
You can reach us at:
Store Name: Boutique Elegance
Company Name: Match Marketing
Company Number: 92157548
VAT Number: NL004940540b13
Phone Number: +31 623 701 601
Email: contact@boutique-elegance.uk
Address: Rendementsweg 20a, 3641 SL Mijdrecht, Netherlands.
Business Hours: Mon - Fri, 9:00 am - 5:00 pm (GMT+01) Central European Standard Time (Amsterdam)
Order Cut-off Time: 17:00 (GMT+01) Central European Standard Time (Amsterdam)